MEIBORG INC.
PHONE & MESSAGING PRIVACY POLICY
Effective Date: 04/01/2024
Last Updated: 04/03/2026
Meiborg Inc. (“Meiborg,” “we,” “our,” or “us”) is committed to protecting the privacy and security of personal information obtained through our business phone and messaging systems. This Privacy Policy explains how we collect, use, store, and protect information when you communicate with us via phone calls, SMS text messages, voicemail, or related communication services.
This policy applies to employees, customers, vendors, contractors, and any individual who communicates with Meiborg using our phone or messaging systems.
1. Information We Collect
When you interact with Meiborg through our phone or messaging systems, we may collect the following information:
- Phone number
- Name (if provided)
- Call and message metadata (date, time, duration)
- Call recordings or voicemail messages (where permitted)
- SMS/MMS message content
- Support or service-related communication history
2. How We Use Information
We use collected information solely for legitimate business purposes, including:
- Conducting business communications
- Customer service and support
- Dispatch, logistics, and operational coordination
- Compliance with legal, safety, and regulatory obligations
- Training, quality assurance, and system performance monitoring
- Security, fraud prevention, and misuse detection
Meiborg does not use SMS or phone data for unsolicited marketing purposes.
3. Call Recording and Monitoring
Certain phone calls may be recorded or monitored for quality assurance, training, compliance, and security purposes. Where required by applicable law, notice of call recording is provided at the beginning of the call or through other reasonable means.
4. SMS Messaging and Consent
By providing your phone number and engaging in SMS communication with Meiborg, you consent to receive text messages related to business operations, support requests, dispatch updates, or account-related communication.
- Message frequency may vary
- Standard message and data rates may apply
- Consent is not a condition of employment or purchase
You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive a confirmation message, and no further SMS messages will be sent to your number.
For assistance, reply HELP to any message or contact Meiborg directly. You will receive a response with support contact information and instructions on how to opt out.
To re-enroll in SMS communications after opting out, contact Meiborg dispatch or IT at 815-398-1111.
5. Information Sharing
Meiborg does not sell, rent, or trade personal information.
We may share information only with:
- Authorized service providers that support our phone and messaging systems
- Internal personnel with a legitimate business need
- Regulatory or law enforcement authorities, where required by law
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect phone and messaging data against unauthorized access, loss, or misuse. Access to communication records is limited to authorized personnel.
7. Data Retention
We retain phone and messaging records only for as long as necessary to fulfill business, legal, and compliance obligations, after which the data is securely deleted or anonymized according to company retention policies.
8. Your Rights
Depending on applicable law, you may have the right to request access, correction, or deletion of your personal information, subject to applicable legal retention requirements. To exercise any of these rights, contact us using the information in Section 10.
9. SMS Terms and Conditions
By receiving SMS messages from Meiborg, you agree to the following terms:
Product Description: Meiborg sends operational SMS messages to company drivers, contracted carriers, and business contacts. Messages may include dispatch and load assignment notifications, pickup and delivery updates, estimated arrival times, schedule changes, EFS fuel and cash advance notifications, and general operational coordination.
Message Frequency: Message frequency varies based on operational needs.
Message and Data Rates: Standard message and data rates may apply.
Opting Out: You may opt out at any time by replying STOP, CANCEL, UNSUBSCRIBE, QUIT, or END to any message. You will receive a confirmation message and no further messages will be sent.
Help and Support: Reply HELP to any message, or contact Meiborg IT at support@meiborginc.com or 815-398-1111.
Carrier Disclaimer: Meiborg and mobile carriers are not liable for delayed or undelivered messages.
Compliance: Meiborg's SMS messaging program operates in compliance with applicable federal and state regulations and industry standards, including CTIA guidelines.
10. Changes to This Policy
Meiborg may update this Privacy Policy from time to time. Updates will be posted at https://meiborg.com/privacy with a revised effective date.
11. Contact Information
Meiborg Inc.
IT / Privacy Office
Email: support@meiborginc.com
Phone: 815-398-1111
Address: 2210 Harrison Ave, Rockford, IL 61104
Legal Notice
This Privacy Policy is provided for informational purposes only and does not constitute legal advice. Meiborg recommends reviewing this policy with legal counsel to ensure compliance with applicable laws and regulations.