Job Posting

The JR IT Representative provides essential first-level technical support across the organization, ensuring our employees have the tools and systems they need to stay productive and secure. This role supports day-to-day operations by troubleshooting issues, maintaining hardware and software, and assisting with network and system administration tasks. The ideal candidate is detail-oriented, eager to learn, and able to communicate clearly with both technical and non-technical team members.

1. Provide front-line technical support via phone, email, and in-person for hardware, software, and network issues.
2. Diagnose, troubleshoot, and resolve technical problems to maintain smooth system operations.
3. Install, configure, and maintain computers, peripherals, software applications, and network devices.
4. Perform routine system updates, patches, and upgrades to ensure optimal performance and security.
5. Manage help desk tickets and ensure issues are resolved within defined service level agreements (SLAs).
6. Maintain accurate documentation of IT procedures, configurations, and support activities.
7. Assist with network monitoring, user account setup, access permissions, and basic security protocols.

Additional Duties

1. Support senior IT staff with larger projects and infrastructure initiatives.
2. Participate in backup and disaster recovery processes.
3. Provide user training on new hardware, software, and system features.
4. Monitor system logs and report potential security concerns or unauthorized access.